Privacy Policy

At Ardsley Vets, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal data (in this document the words ‘personal data’ and ‘data’ are used to describe information that can identify an individual) about people who visit our website and/or are clients of the practice. We will describe how we use that data, the conditions under which we may disclose it to others, how we keep it secure, and how you can access it and make changes if you choose to do so.

We may change this Policy from time to time. Please check this page occasionally to ensure you’re happy with any changes. By using our website / registering as a client, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to: reception@ardsleyvets.co.uk or by writing to Ardsley Vets, Mulberry House, 10 Thorpe Road, East Ardsley, Wakefield, WF3 2AB. Alternatively, you can telephone 01133500850.

1. Who are we?

Our legal entity name is Ardsley Vets Ltd. We trade as Ardsley Vets and our postal address is Ardsley Vets, Mulberry House, 10 Thorpe Road, East Ardsley, Wakefield, WF3 2AB. Enquiries can be emailed to reception@ardsleyvets.co.uk.

2. How do we collect information from you and what type of information is it?

We obtain information about you when you register with the practice, purchase products or services from the practice or use our website (for example, when you complete a contact form). The types of data we collect and process might include:

• Identity Data which may include your first name, maiden name, last name, and title
• Contact Data may include your billing address, email address, and telephone numbers
• Financial Data may include your payment card details which are used a single time and not stored. Any paper slips are anonymous and stored securely.
• Transaction Data may include details about payments between us and other details of purchases made by you although your bank details are not stored by us.
• Technical Data may include your internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site
• Profile Data may include purchases, booked appointments, contact requests, your interests, preferences, feedback, and survey responses. If you choose to connect with us via social media, e.g., Facebook or Instagram, we may collect your username, your name (including surname), email address, your gender, and your location
• Usage Data may include information about how you use our website, products, and services
• Sensitive Data We may need to process sensitive data about you to offer you the best service. An example of this might be a note about hearing loss or other accessibility information that might help us help you. We require your explicit consent for processing sensitive data, so when we collect and record this information we will ask you to confirm your consent to this processing
• Marketing and Communications Data may include your preferences in receiving marketing communications and reminder messages from us, and your communication preferences
• Aggregated Data may also be collected, such as the way you view our website, which pages are of interest etc. Some of this just lets us know how to make sure what we offer online is useful and suits our clients. This information does not reveal your identity and as such is not personal data. It only becomes personal data if we were ever to link this information with your personal data so that you can be identified from it, and then it is treated as personal data.

Where we are required to collect personal data by law or under the terms of the contract between us, and if you do not provide us with that data when requested, we may not be able to perform the contract (for example, see your pet in a consultation, carry out a procedure or dispense drugs to you). If you don’t provide us with the requested data, we may have to cancel our contract with you but if we do, we will notify you at the time.

If you provide us with any personal data relating to any third party (e.g., information about your spouse or other family members) for particular purposes, by submitting such data to us, you warrant that you have obtained their consent to provide us with their personal data for those purposes.

3. How is your information used?

Ardsley Vets may use your personal data to:

• Carry out the practice’s obligations under contracts between you and us
• Ask for your feedback on the services we provide
• Notify you of changes to our services
• Send you communications which you have requested and that may be of interest to you
• Process a job application
• Where we need to comply with a legal or regulatory obligation

We generally don’t rely on consent for processing your personal data. To fulfill our contract with you, we’ll contact you about essential healthcare for your pet, including reminders for vaccinations and parasite treatments, or offers on services for a long, healthy life. We use data collected from our website, via cookies or direct input, to personalize communications to ensure they are relevant to you. We regularly review how long we keep personal data and are legally required to retain certain information. Your data is stored on a secure server for as long as necessary, except for financial information, which isn’t stored.

4. Who has access to your information?

We will never sell your personal data or share it for marketing without your consent. We may share information with selected partners to provide services on our behalf, but only the necessary data, under strict confidentiality. We may disclose data as required by law, such as to police or HMRC. Sometimes, your data may be transferred overseas in compliance with UK laws. If our business changes ownership, your data may be shared with advisors or new owners.

5. Your choices

Responsible pet ownership involves care from both you and our vets and nurses. Our responsibilities may include:

• Reminding you about vaccinations or parasite protection without needing your consent, based on legitimate interest. Let us know your preferred contact method (SMS, email, or post) by calling 01133500850 or emailing reception@ardsleyvets.co.uk.
• Informing you about our products and services that support your pet’s health, like diet and preventive care advice. You can opt-out of these messages anytime.

We may share your details with third parties like insurance companies or laboratories for necessary care, but they can’t use your data for other purposes. We won’t share your data beyond this unless legally required.

If external products and services interest you, we’ll notify you only with your consent. You can update your preferences at any time.

6. Your rights as a data subject

At any point whilst Ardsley Vets is in possession of, or processing your personal data, all data subjects have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Ardsley Vets refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

7. How you can access and update your information

Maintaining accurate records is crucial for providing the best service to you and care for your pet(s). Periodically, such as during appointments, we’ll ask if your details have changed. You can request a copy of your information via:

Email: reception@ardsleyvets.co.uk
Telephone: 01133500850
Mail: Ardsley Vets, Mulberry House, 10 Thorpe Road, East Ardsley, Wakefield, WF3 2AB

You also have the right to request data erasure, verbally or in writing, which we will address promptly, typically within one month. Note that this right is not absolute and applies only in specific circumstances. More information on data collection can be found here: https://ico.org.uk/for-the-public/

8. Retention of information

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Should you choose to withdraw consent for marketing contact, please note that your personal data may still be retained on our database to the extent permitted by law.

9. Security precautions in place to protect the loss, misuse or alteration of your information

When you provide personal information, we ensure its security. Information shared on our websites, like payment card or bank details, is encrypted with 256 Bit SSL, indicated by a padlock symbol in browsers like Internet Explorer, Safari, Chrome, or Firefox.

Emails are not 100% secure, so avoid sending sensitive information via email. Instead, call or visit the practice in person for such details.

Sending non-sensitive info, like an email address, via email is at your own risk, but we strive to keep it secure.

Sometimes, we need to store your personal info on mobile devices used by practitioners, including your name, email, and medical records. Devices are secured and accessible only to staff.

Links to other websites:

Our website may link to third-party sites, which we don’t control. Check their privacy policies for data handling. Similarly, our policy doesn’t cover data collected on third-party sites you might have used to reach us.

10. 16 or Under

We are keen to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

11. Transferring your information outside of Europe

As part of our website services, your information may be transferred to countries outside the European Economic Area (EEA), for example, if our servers are located there. These countries may not have the same data protection laws as the UK. By submitting your personal data, you agree to this transfer. We will ensure appropriate security measures to protect your privacy rights as per this Policy.

If you use our services outside the EEA, your information may also be transferred outside the EEA.

12. Cookie Policy

Website recording and use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, cookies help us to track which pages you visit on our website. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit your settings. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site:

Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

For more information on Google Analytics’ privacy policy visit here: http://www.google.com/analytics/learn/privacy.html

Google Maps: These are Google Maps third-party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

13. Review of this Policy

We review this Policy regularly. It was last updated in July 2026.